The Switch to Telephone Survey Mode in the CIS Barometer. A Comparison with ICC Time Series
DOI:
https://doi.org/10.5477/cis/reis.185.145-162Keywords:
Centre for Sociological Research, Face-to-Face Surveys, Telephone Surveys, Data Collection MethodologyAbstract
In April 2020, Spain’s Centre for Sociological Research (CIS) changed its survey mode from face-to-face (PAPI/CAPI) to telephone-based (CATI). In this study we examine the impact of this change on two CIS barometer variables: marital status and education level. We describe their evolution from 2013 to 2023 using the Consumer Confidence Index (ICC), a continuous survey that has always been telephone-based, as a comparative reference. As we will see, the change in mode produced discontinuities in the measurement of education level, with implications for the quality and interpretation of results. In addition, the evidence suggests that the private research companies the CIS contracted to carry out telephone fieldwork had their own biases that must be taken into account for series comparison and monitoring.
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